QS / EN
Resident engineering
Professional representation and expert support directly at the OEM or end customer.
As an engineering expert in the automotive industry, you can leverage our extensive know-how and tailored support concepts directly on site. Our resident engineers represent your company professionally and in line with your objectives.
Time savings and cost optimization
Direct benefit from long-term expert experience
Stronger customer relationships and customer satisfaction
Efficient communication and regular reporting
Comprehensive claims management
Prompt analysis and resolution of customer requirements
SCOPE
Typical resident-engineering activities
First point of contact and representation for OEMs or end customers
Takeover and detailed analysis of non-conforming components
Implementation of immediate corrective actions in agreement with the customer
Continuous communication with specialist departments
Detailed weekly reporting and structured information flow
Processing and administration of complaints and claims
Verification of corrective-action effectiveness
Oversight of sorting activities
Coordination of sorting actions between supplier and customer
Fitment trials and support for Meisterbock & Cubing, laboratory tests, measurement reports and Colour Matching
PROCESS
How resident cooperation works
Define the scope, responsibilities and communication lines
Take over the role of first point of contact at the customer or OEM
Continuously analyse requirements, non-conformities and necessary immediate actions
Coordinate specialist departments, supplier and end customer
Provide regular reporting, claims administration and effectiveness checks of corrective actions